Refund Policy

Refund & Exchanges


If you’d like a refund (it has happened; back in1994, I think it was.) or an exchange, mail us the Hat* (you pay for this. Non-refundable. Fair?).

We’ll take a Hat back if it’s in pristine, resaleable condition. If it’s not, consider selling it to a worthy friend.

TO RETURN YOUR HAT, please mail it to:
Better World Hats, c/o Alex Tilley
#4-1158 Greenwood Pt. Rd
Gravenhurst, Ontario
P1P 1R2 Canada

*You should consider using a trackable shipping service or purchasing shipping insurance to make sure we receive it. Hopefully we’ll be able to email you when it arrives.


We don't, of course, have a store. We presently work in a furnished loft (no heat or water or rent) above Hilary's welding studio in a two-car garage. Heated floor.
Hil's a superb sculptor.